Francis Plumbing Heating & Cooling

Tom 2 months ago

Francis Plumbing & Heating swapped out our aging furnace and AC unit with a new Lennox Furnace & A/C. Not the cheapest out there but we believe that it is the best value for the price. We are very satisfied (so far) with the purchase and installation along with the follow up of registering with Lennox the extended warranty. We want to thank the sales technician (Shelley) explaining our options when we chose our new system, and the two installation technicians (Conrad & Jonathan), they were great, showed up on time, protected our flooring and stairs with suitable runners, were knowledgeable about the equipment and the required work, and cleaned up after themselves. Thank you Francis Plumbing & Heating. Being retired in the trade, we wanted to purchase a product we felt comfortable with.

Hao Tran 3 months ago

I called to have my air registers the house balance so the upper and the basement can be at the same temperature. The Tech came and told me that because some of the vents are closed and that what cause the issue, he showed me how to open them. Further more he said my outside unit is dirty and need a good cleaning. I agreed to the job and paid $231.59. I also agree to signed on to a Silver Service Plan the same day. However, A few days later; when the weather became very hot; I noticed the house is not cooling. I called and the technician came back, this time he told me that the refrigerant has a near zero reading. He suggested that there maybe a leak in the lines. He said he will be back the next day to check for leak and also gave me a quote for the refill of the gas (~$800). He turns off my HVAC and charge me another $231.95 for the second services call. The next day he didn't return, I called the office and told that the earliest they can return is next Tuesday! The house at this point is hoover around 28C - 30C!!! I went on FB and found a company that able to come very early the next day and he was able to get my house cool gain in less than a couple hours. All it took was a

Ronald Garson 4 months ago

Our very old water heater developed a leak so we bought a new one and had it installed the very next day. Ian and Joey were the installers and did a fast professional job (including reminding me to cancel the rental of our old heater!). They left a neat and tidy work area and were courteous throughout. Ian has done work here before - installing a new furnace - and has consistently done a very good, thorough job. My wife and I were very pleased with the service we received.

Amanda MacDonald 4 months ago

We recently got a new ac installed and the entire process was great. First getting a quote done with all of our options. Angelo was very knowledgeable and patient, and was even happy to re-quote us up to date prices after we waited too long to make a decision. Then the install was quick and easy. Conrad & Jonathan were great at explaining our new equipment to us, they left the place spotless after install and they were very respectful of our house while here. Lastly we decided after install to add the membership to get yearly inspections. I called the office to add this on and the person who helped us (unfortunately I forget his name) was so helpful and quick, and answered all of my questions. We also had a technician come prior to this entire process to diagnose the problem with our old unit. Antoine was very compassionate to our situation and helped us get set up quickly for a replacement. Overall a great company to deal with on all fronts. I wish we had dealt with them for our original unit as the experience has been so much smoother with this company.

Kevin Edited 6 months ago

I have my furnace A/C and water heater covered under the Francis Gold Plan. I had issues with my old furnace sensor last November which a Francis technician serviced. I've been experiencing issues with it again this month and was thinking of calling Francis. Coincidentally, I got a call from Francis for my annual furnace inspection and had it last week. Sanjit did a thorough job testing everything and the result was that two parts definitely needed replacing now and the induction motor was recommended to be replaced soon. The furnace was well into it's 18th winter and I decided not to spend $2,000+ to repair the three parts. Instead, I asked for an appointment to discuss replacement. Shelley came the very same day. She explained my options completely and we also discussed replacing my A/C, also more than 17 years old. I chose a package to replace my furnace as well as to replace my A/C with a heat pump, with several accessories and 10 year parts and labour warranties. Shelley also was able to include a $2,005 discount promotion that wasn't yet in effect for the accessories: Ecobee Premium Thermostat; forced air ventilation cleaning and disinfecting (to do in March); UVC-